How Important is Consumer Reviews
August 13, 2019
BY Michelle Sheffield
The impact of reviews has the power to influence consumer decision on your company credibility.
Reviews has the power to directly effect your business.
Research shows that 91 percent of consumer write reviews, and 84 percent of people trust online reviews. Consumer want to know who you are and how you operate your business. Therefore, they are looking and listening to other consumer. They want the process of hiring to be stress free.
Bad Reviews: are not bad. They are opportunities for your company to learn what consumers are looking for in today's industries. When you receive a bad review there are steps you need to take:
- Make sure you understand the problem, before you try to fix it. This requires listening to the clients.
- Focus on how to resolve the problem, with reasonable solution. Make sure the client understand exactly how you plan to fix the problem.
- Once the problem is resolved ask them to edit their review. This is only a request. And needs to be treated as such.
- Offer a small appreciation and always send a follow up thank you.
Good Reviews: are great! This is an opportunity for your company to see what works and how to maintian that same energy to continue to provide great service. This cause a ripple affect in your business. Here is an example of great customer service:
"If you are having any type of event, I certainly recommend A MJ Production to be your choice photo booth for entertainment! Weddings, Birthday Parties, Family Reunions, Engagement Parties, Work Team Building Events, Graduation, Baby showers and more are all perfect events to use this Touch Imaging Mirror Booth for! Michelle Sheffield traveled from Atlanta, GA to bring this entertainment to my daughter's wedding in Tampa, FL and IT WAS A HIT! "LIT" as the young people say! At no time during the wedding reception was the line empty to get these pics that print INSTANTLY with a perfectly clear image on 4×6 prints! The special feature is being able to look in the mirror at your pose to perfect it before it snaps your picture! They also customize backgrounds catered to your event. The staff is not only PROFESSIONAL but super friendly and we couldn't have spent our money better for this type of entertainment. My family, friends and guests were so hype to flick it up and get these instant prints that allow you to select the number of prints you want for each pose! I certainly recommend BOOKING this company for any event as our guests have not stopped talking about it. Your time or money won't be wasted. My family has posted more of the mirror imaging prints on Facebook and Instagram from the Mirror Booth than from their own camera and cellphone pics. We used it up until the very last moment it shut down at the wedding! THANK YOU Michelle Sheffield and A MJ Production for pleasing our guests!! I look forward to working with you guys again!"
This review was sent through our Facebook. Within one hour our company had 3 inquiries. Within 24 hours we had 8 inquires and three bookings. This is the power of reviews. The example literally did my marketing for me.
Here is a link on how to set up Google Reviews reaches a large audience and should stay up to date. Don't be afraid to send a link to your page and ask for feedback. This is crucial to small business. Word of mouth is the best form of flattery.